100% Customer Assurance

Cancellation Policy

Clear, fair & hassle-free — we're here to help you shop with confidence.

24 Hours Window

Cancel within 24h of order

Easy Returns

After shipment, request return

Fast Refunds

5-10 business days

Priority Support

Dedicated helpline

1. General Cancellation Terms

You may cancel your order within 24 hours of placing it. After this period, cancellation requests may not be accepted as the order may already be processed.

2. Order Processing

Once your order has been shipped, it cannot be cancelled. However, you may request a return or refund as per our refund policy.

3. Eligible Cancellation Conditions

  • Order placed accidentally
  • Duplicate order
  • Incorrect product selection
  • Pricing or system errors

4. Non-Cancellable Orders

  • Orders already dispatched
  • Customized or personalized items
  • Special discount or sale items

5. Cancellation Process

To cancel your order, please reach out to us through the contact details below. Our team will assist you promptly.

Email: shubhra192@gmail.com

Phone / Helpline: 8840404769

Support hours: 10:00 AM – 7:00 PM (Mon-Sat)

Contact Support

6. Refund After Cancellation

If your cancellation request is approved, the refund will be processed within 5-10 business days to your original payment method.

7. Company Information

BangOn Fashion Street

G4 57/9 SOI WATANWONG, RACHAPRAROP SOI 8, MAKKASAN

Ratchathewi, Bangkok 10400, Thailand

8. Additional Terms

We reserve the right to cancel any order due to stock unavailability, payment issues, or suspected fraudulent activity.

9. Customer Responsibility

Please ensure all order details are correct before placing your order. We are not responsible for incorrect entries made by the customer.

10. Policy Updates

This policy may be updated from time to time without prior notice. We recommend checking this page regularly.

Still have questions?

Our customer happiness team is ready to assist you with order cancellations, returns, or any other queries.

Get in touch →
Quick Order Support

Helpline: 88404-04769 (also available on WhatsApp)

Email: shubhra192@gmail.com

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